Last Updated: 12 September 2026
Vigorescent (“Vigorescent”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, and share information when you visit www.vigorescent.com, place an order, contact us, or interact with Vigorescent through WhatsApp, SMS, telephone, email, social media, or our advertising channels.
By using our website, placing an order, or communicating with us, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy is intended primarily for customers in Pakistan and applies to information collected through our website and customer communication channels.
1. Information We Collect
We may collect information that you provide directly to us when you place an order, contact us, request customer support, or otherwise interact with Vigorescent.
Information You Provide
Depending on how you interact with us, we may collect:
· Full name
· Mobile or telephone number
· WhatsApp number
· Email address
· Delivery address
· City and relevant delivery information
· Products ordered
· Order number and order details
· Order amount
· Cash on Delivery information
· Return, exchange, or refund-related information
· Reviews, feedback, or other information you voluntarily provide
· Messages and communications exchanged with us through WhatsApp, SMS, telephone, email, social media, or other customer-service channels
We only collect information that is reasonably necessary to process your orders, communicate with you, provide customer service, deliver our products, and operate our business.
2. Information Collected Automatically
When you visit www.vigorescent.com, certain technical and usage information may be collected automatically.
This may include:
· IP address
· Browser type and version
· Device type
· Operating system
· General location information derived from your IP address
· Pages or products viewed
· Products added to your cart
· Website interactions
· Referring website or advertising source
· Date and time of visits
· General information about how you use and interact with our website
This information may be collected through cookies, pixels, tags, log files, and similar technologies.
We use this information primarily to maintain, improve, secure, and understand the performance of our website and marketing activities.
3. How We Use Your Information
We may use the information we collect to:
· Process and confirm your orders
· Contact you regarding your order
· Confirm Cash on Delivery orders
· Arrange delivery of your products
· Provide delivery and order updates
· Respond to customer questions and requests
· Handle returns, exchanges, complaints, and other customer-service matters
· Maintain order and business records
· Detect and prevent fraudulent, suspicious, or unauthorized orders
· Improve our website, products, services, and customer experience
· Understand customer preferences and website usage
· Measure and improve our advertising campaigns
· Provide information about Vigorescent products and services
· Send promotional offers, product announcements, discounts, and marketing communications through WhatsApp, SMS, email, telephone, or other appropriate channels
· Comply with applicable legal, regulatory, tax, accounting, or law-enforcement requirements
· Protect our rights, property, customers, and business
4. WhatsApp, SMS, Telephone and Email Communications
Vigorescent may communicate with customers through WhatsApp, SMS, telephone, and email.
These communications may relate to:
· Order confirmation
· Cash on Delivery confirmation
· Order status
· Delivery information
· Customer support
· Returns and exchanges
· Product information
· New fragrance launches
· Promotional offers
· Discounts and campaigns
· Other information relating to Vigorescent products and services
Where appropriate, promotional communications may be sent based on your interaction with Vigorescent, your expressed preferences, or your relationship with us.
You may request that we stop sending promotional communications by contacting us using the details provided in the Contact Us section.
Please note that opting out of promotional communications does not prevent us from contacting you when communication is necessary to process, confirm, or deliver an order or to provide requested customer support.
Communications sent through third-party services such as WhatsApp may also be subject to those services’ own privacy policies and terms.
5. Meta Ads, Meta Pixel and Marketing
Vigorescent may use Meta advertising services, including Meta Pixel and related technologies, to understand website activity and measure the performance of our advertising.
These technologies may collect information about interactions with our website, which may include:
· Pages visited
· Products viewed
· Products added to cart
· Purchases or order-related events
· General website interactions
· Advertising source or referral information
· Certain technical information about the device or browser
We may use this information to:
· Measure the effectiveness of Meta advertising campaigns
· Understand how visitors interact with our website
· Improve our advertising
· Build or improve advertising audiences
· Show relevant Vigorescent advertisements to people who have interacted with our website
· Analyze customer journeys and website performance
Meta and other advertising platforms may process information according to their own privacy policies and terms.
You may manage certain advertising preferences through your Meta account, browser settings, device settings, or other available privacy controls.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
A cookie is a small data file stored on your device when you visit a website. Cookies can help websites remember information about your visit and improve functionality and user experience.
Vigorescent may use cookies for purposes including:
· Maintaining website functionality
· Remembering shopping-cart information
· Remembering certain preferences
· Understanding website traffic and usage
· Measuring marketing and advertising performance
· Improving website performance
· Improving the customer experience
· Supporting security and fraud prevention
Some cookies may be necessary for the website to function properly, while others may be used for analytics or advertising purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
7. Cash on Delivery
Vigorescent currently offers Cash on Delivery (COD) as the payment method for orders placed through our website.
When you place a COD order, we may collect and use information necessary to process and deliver your order, including:
· Your name
· Phone number
· Delivery address
· Order details
· Order amount
· Delivery-related information
We may contact you by phone, WhatsApp, or SMS to confirm your COD order before dispatch.
We may also use previous order and delivery information where reasonably necessary to identify repeated fake, fraudulent, or suspicious orders and to protect our business from misuse.
Vigorescent does not request or intentionally collect your credit-card number, card PIN, bank password, wallet PIN, or one-time password for COD orders.
Never share an OTP, PIN, password, or other security credential with anyone claiming to represent Vigorescent.
8. Courier and Delivery Partners
To deliver your order, we may share necessary information with our courier or delivery partners.
This may include:
· Customer name
· Phone number
· Delivery address
· Order details
· COD amount
· Information necessary to contact you regarding delivery
Our courier and delivery partners use this information to facilitate delivery, contact customers regarding their parcels, and collect the COD amount where applicable.
We only provide information that is reasonably necessary for the delivery and fulfillment of your order.
9. Sharing of Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our products and services.
These may include:
Courier and Delivery Providers
Information required to deliver your order and collect Cash on Delivery payments.
Website and Technology Service Providers
Third-party providers that help us operate, maintain, secure, or improve our website and related systems.
Marketing and Advertising Platforms
Services such as Meta and other advertising or analytics providers may receive or process certain information through cookies, pixels, tags, and similar technologies.
Communication Providers
Services used to communicate with customers through WhatsApp, SMS, telephone, or email may process information necessary to provide their communication services.
Legal and Government Authorities
We may disclose information when required by applicable law, legal process, court order, governmental request, or where reasonably necessary to protect our rights, customers, property, or business.
10. Third-Party Websites and Services
Our website, advertisements, social-media pages, or communications may contain links to websites or services operated by third parties.
If you follow a third-party link, you may leave the Vigorescent website and become subject to the privacy policies and practices of that third party.
Vigorescent is not responsible for the privacy, security, content, or practices of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
11. Data Security
Vigorescent takes reasonable measures to protect the personal information we collect against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and the way it is processed.
However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
· Processing and fulfilling orders
· Customer support
· Returns and exchanges
· Fraud prevention
· Maintaining business and transaction records
· Accounting and tax requirements
· Legal or regulatory obligations
· Resolving disputes
· Protecting our legal rights and business interests
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements
13. Your Privacy Choices
You may contact Vigorescent regarding the personal information we hold about you.
Depending on the circumstances and applicable requirements, you may request to:
· Know what personal information we hold about you
· Correct inaccurate or outdated information
· Request deletion of information where we are not required to retain it
· Stop receiving promotional communications
· Ask questions about how your information is collected or used
We may need to verify your identity before processing certain requests.
We may also retain certain information where required by law or where reasonably necessary for legitimate business purposes, fraud prevention, dispute resolution, or record keeping.
14. Marketing Communications
Vigorescent may communicate with customers about products, fragrances, launches, offers, discounts, and other marketing activities through channels such as:
· SMS
· Telephone
· Social media
We aim to send communications that are relevant to our customers and our products.
If you no longer wish to receive promotional communications, you may contact us and request that we stop sending them.
Service-related communications, including order confirmations, delivery updates, and customer-service messages, may continue where reasonably necessary.
15. Children’s Privacy
Our website and products are intended primarily for adults.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to Vigorescent without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
16. Changes to This Privacy Policy
Vigorescent may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, services, or applicable legal and regulatory requirements.
When changes are made, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we collect, use, and protect personal information.
17. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way Vigorescent handles your personal information, you can contact us at:
Vigorescent
Website: www.vigorescent.com
Email: contact@vigorescent.com
WhatsApp / Phone: 0315-2606062
We will make reasonable efforts to review and respond to privacy-related requests and concerns within a reasonable period.
Vigorescent
Fragrance, made personal.