Effective Date: September 2026
At Vigorescent, we want you to feel confident with every purchase. If you are not satisfied with your fragrance, you may request a return within 14 days of receiving your order, subject to the conditions below.
1. Damaged Product or Packaging
If your parcel arrives with a damaged bottle, broken packaging, leakage or any visible damage, you must record a clear, continuous video while receiving and opening the parcel.
The video should show the parcel before it is opened, including the courier flyer/outer packaging, and continue through the opening of the package so that the condition of the product can be clearly verified.
Please make sure the video is recorded from the time you receive the parcel from the delivery person.
Without an opening/unboxing video, a damage-related return or replacement request may not be accepted.
2. If You Don't Like the Fragrance
If the fragrance does not meet your expectations, you may request a return within 14 days of receiving your order.
To be eligible:
At least 70% of the perfume must remain inside the bottle.
The bottle must be in its original condition.
The spray pump must not have been forcibly opened, removed or tampered with.
The original packaging should be retained.
Any bottle showing signs of forced opening, tampering or modification will not be eligible for return.
3. How to Request a Return
To request a return, please contact us within the applicable return period through:
WhatsApp / Call: 0315 2606062
Email: contact@vigorescent.com
Please provide your order number and relevant details. Our team will review your request and guide you through the return process.
4. Refund
Once the returned product has been received and inspected, we will confirm whether it meets the return conditions.
Approved refunds will be processed through the applicable payment method or another mutually agreed method.
VIGORESCENT — YOUR SCENT. YOUR PRESENCE.