Return & Exchange Policy

At Vigorescent, we are committed to providing premium-quality fragrances and exceptional service. If you're not completely satisfied with your order, we're here to make things right.

Return & Exchange Eligibility

  • Requests must be made within 14 days of receiving your order.
  • Products must be mostly unused, with at least 90% of the content remaining.
  • Sale and promotional items are not eligible for return or exchange.
  • Tester Boxes (Sample Sets) are non-refundable as they are meant for trial purposes only.
  • Orders above PKR 10,000 are non-refundable, but may be exchanged.

Process & Timeline

  • Once your request is received and approved, it will be processed within 3–5 working days.
  • To initiate a return or exchange, please WhatsApp us at 0315 2606062.

Delivery Charges

  • Delivery charges from the original order are non-refundable.
  • Customers are responsible for delivery charges on exchange requests.
  • In case of a damaged, leaked, or incorrect item, Vigorescent will bear all return/exchange delivery costs.

Customer Support

If you need any assistance or have questions, feel free to contact us:

Thank you for choosing Vigorescent. We value your trust and look forward to serving you again.